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CBT Case Studies
Laramie County Community College
Cheyenne, Wyoming
Project Overview
Laramie County Community College (LCCC) contracted with the College Brain Trust (CBT) on June 9, 2011, to conduct an organizational assessment and to provide recommendations for improvement. CBT was asked to conduct a full and in-depth audit of LCCC’s functional structure, including its organizational chart, span of management, job titles and descriptions for administrators and professional staff, staffing ratios across areas of the College, hiring policies and procedures (including processes for promotion and employee reclassification), and evaluation procedures for administrative staff. In addition, the LCCC Board asked CBT to work with College administrators to develop systematic Board reports on faculty assignments and qualifications. The CBT team was led by Dr. George Boggs. Team members included Dr. Robert Jensen, the strategic advisor, as well as Dr. Jean Malone, Dr. Diane Troyer, Mike Brandy, and Julie Slark.
The team’s final report of the organizational assessment of Laramie County Community College provides a detailed review with observations and recommendations on staffing, organizational structure, job descriptions, job titles, hiring policies and procedures, employee reclassification procedures, employee evaluation policies and procedures, training and development needs for employees and trustees, and college climate. In addition, the report provides information about the system that has been developed for regular reports to the Board on faculty load and minimum qualifications.
The CBT consultants, although themselves significantly experienced in community college analysis and leadership, also relied upon a review of benchmark data and a review of relevant policies from other colleges that could assist LCCC. In addition, the CBT team surveyed trustees and employees; interviewed many employees, trustees, and community members; attended College meetings, held open forums, and received email messages and telephone calls from faculty and staff to gather the data needed to provide the observations and recommendations in this report.
Because staffing ratios and organizational charts must fit the culture of any college, CBT provided recommendations that included options for LCCC leaders and trustees to consider. Advantages and disadvantages of the options were provided. However, all options reflected the goals that the LCCC Board established for the project: to enhance organizational effectiveness; improve use of resources; provide flexibility to manage changing environments; improve accountability for student success; enhance communications and collaboration; and enhance employee effectiveness, accountability, and training.
LCCC has many dedicated employees. The CBT team was impressed, for example, that the administrators in Student Services were up-to-date on the latest research in enrollment management and student retention. The Workforce Development Division has developed a strong and entrepreneurial program with excellent outreach to community businesses. Recommendations for change needed to be sensitive to the many positive activities at LCCC.L
The project concluded with Dr. Boggs making a special presentation to the Laramie County Community College board of trustees on the report and recommendations. Dr. Boggs will also review the recommendations with the new incoming president.
Praise from the Interim President for CBT
Interim President Miles LaRowe, who led the college through the transition to a permanent presidency, wrote of the work done by CBT:
“Please note that the College Brain Trust sent the College America’s All-Star Team regarding community college issues in the form of college leaders, recognized national experts, researchers, and planners to advise our College in a comprehensive audit. Because it included a review of staffing, organizational structure, faculty assignments and qualifications, job titles, personnel issues and professional development, we are now able to progress to a better level of operations. The College Brain Trust worked extremely well with our entire College family and thus we can now better serve our students. The CBT project leader, George Boggs, truly helped our campus leadership, including the Board of Trustees, prepare for a new decade of College achievement and more importantly student success. We are most fortunate to have had such a fine experience. Please accept our gratitude once again.”
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